Direct Espresso-Commerical Machines-Grinders

Direct Espresso always strives to provide the best customer experience. You will find our customer support personnel to be professional and highly trained. We will ensure that all your questions are answered. If you need help in making a decision about the equipment that best fits your needs, please do not hesitate to contact us. For any technical assistance or advice, please call us toll free 1-866-961-2815, or email us. We are available to take your calls 6 days a week.

If for any reason you are not completely satisfied with any machine you purchase from us, you may return it within 30 days for a full refund. Returned items must be in “Like New” condition, with all the original parts, accessories, manuals, etc. and must be re-packed in the original retail display box. If any of these items are missing you will be charges a 20% re-stocking fee. To return an item, you must contact us via phone or e-mail within 30 days of the purchase to obtain a Return Authorization Number. You must ship returns via a courier with tracking capabilities and who will provide Direct Espresso with the tracking number. You will be responsible for paying the shipping costs for returning the merchandise to us, and we can direct you to a commercial trucking company and deduct the round trip transport costs from your refund. Any equipment weighing over 50 pounds must be palletized for the return trip. If a returned item is lost, destroyed or damaged in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier or freight company. Therefore we STRONGLY recommend that you purchase insurance from the courier or freight company for the returned items. Premium shipping (Next day, 2nd day etc.) charges are non-refundable. Machines purchased for commercial use excluded.

Returns on Comercial Purchases

Returns from commercial application purchases are subject to a 20% restocking fee. Returned items must be in “Like New” condition, with ALL original parts, accessories, manuals, etc., and must be re-packed in the original box. To return an item, you must contact us via phone or e-mail within 30 days of purchase to obtain a Return Authorization Number. You will be responsible for paying the shipping costs for all merchandise returned to us. Is a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier or freight company. Therefore we STRONGLY recommend that you purchase insurance from the courier or freight company for returned items. All freight charges must be prepaid by the purchases or your account will not be credited. Any equipment weighing over 50 pounds must be palletized and- shipped with a freight company.

Any merchandise found to be defective within 30 days of purchase, may be returned to us for replacement. Please contact Direct Espresso within 30 days of purchase. We will provide you with a Return Authorization Number. You must ship defective merchandise via a courier that provides tracking, and provide us with the tracking number. You must purchase insurance from the courier. You will be reimbursed for the cost of shipping and insurance if the item is shipped from the 48 contiguous states. If you have defective merchandise and you are not residing in the 48 contiguous states, please contact us for shipping directions. Commercial machines are excluded. Merchandise that becomes defective after 30 days is subject to the manufacturer’s warranty. Direct espresso will not replace defective merchandise after 30 days. Therefore, please register your product with the manufacturer, and retain the manufacturer’s warranty instructions. Manufacturer’s phone numbers appear in the previous section.

Defective commercial equipment will be repaired or replaced at our discretion. Our parts warranty is limited to 365 days from date of purchase. We do not provide labor warranty on commercial equipment. Shipping costs for returning merchandise to our warehouse is customer responsibility. Any equipment weighing over 50 pounds must be shipped with a freight company.

Orders can be canceled if the product did not yet ship. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a canceled item has not yet shipped. If the item has shipped, you will be responsible for paying the shipping costs from us to you and for returning the merchandise to us. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore, it is STRONGLY recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit. For items that are canceled after they are shipped, your account will NOT be credited until we receive the returned item. Cancelled orders that have been shipped must be returned unopened.

Damage in Transit

Please contact us immediately if you receive and item that was damaged in transit. We will contact the courier (UPS,USPS, trucking company) to pick up the item and return it to us at our expense. Items that were shipped on a pallet must be re-strapped to a pallet and ready for pick up. We will send you a replacement as soon as possible.

All Home/Office machines come with a one year manufacture warranty on parts and labor. Commercial machines come with a one year parts warranty only. All espresso machines must be supplied with filtered and softened water that has no more then 50 grains, or your warranty will be void.

Direct Espresso cares about the privacy of our Website customers. In order to protect your privacy, Direct Espresso has adopted the following policy: Your name, shipping and billing addresses, and credit card number(s) are used by Direct Espresso in order to provide you with the goods that you purchase on the website. We use your email address to provide you with information about your order and its status, and we may occasionally send e-mails, including news letters, to customers who have placed an order online, offering them more great values. Direct Espresso uses your phone number only in the event that our customer service representatives need to contact you about an order you have placed

Direct Espresso does not sell or rent to third parties any personal information obtained through our website. While many items are shipped directly from the manufacturer, we instruct these companies to keep your personal information private.

Payment Methods
We gladly accept Visa, Mastercard, Discover, Amercian Express, USPS postal money orders, bank teller's checks, business checks, personal checks, and bank wire transfers.

Payment Processing Times
Credit card transactions (Visa, Mastercard, Discover, Amercian Express)occur on the day of the shipment from one of our warehouses or ont he day we send a drop ship order to the manufacturer when a particular item is out of stock in our warehouse.

USPS postal money orders and bank teller's checks have a 1-2 business day bank clearance wait time. Business checks and personal checks have a 21 business day bank clearance wait time. Bank wire transfer confirmation can take up to 7 days.

Partial Payments
Please note that credit card regulations do not allow us to charge partial amounts of an invoice across 2 or more days. In addition, they do not allow us to pay for one invoice using two different credit cards. In both these cases, we would need to separate out the multiple items of an order into separate invoices and different shipping days.

We can accept partial payments for forms of payment other than credit cards.

Credit Card Requirements
Our merchant bank processor adheres to strict guidelines that only offer approvals of credit card transactions whereby the shipping address can be verified with a customer's credit card bank. This means that if you are shipping to an address other than your bill-to address, you will need to register the ship-to address with your credit card company. This is to protect you from identity theft and have the order shipped to another location.

Credits
Credits for returned merchandise under our return policy occur in the same method as the payment for the customer's order (less any wire transfer fees for bank wire transfers).

Per all credit card regulations, we can ONLY refund the credit card we charged for the transaction.

Please note that in some cases, customers will request that we credit the initial credit card we charged and that we charge another credit card for the same amount. Please note that we can not perform this transaction due to credit card rules regulations.